Nearly everyone has experienced the discomfort of giving or receiving criticism. or feedback. Employees, supervisors, parents, and sons and daughters alike grapple with the difficulty of discussing anything potentially negative. This book shows how to get rid of the negative connotations and use this type of communication as a vehicle for growth that would not happen otherwise. It offers guidelines for setting realistic goals and expectations. The author elaborates with a new section on gender, self-image and criticism and offers updated case studies that illustrate her principles.