101 Activities for Delivering Knock your Socks Off Service

101 Activities for Delivering Knock your Socks Off Service

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Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers' needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and em.
Publisher: American Management Association, New York :2009
ISBN: 9780814414453
0814414451
0814414443
9780814414446
Branch Call Number: REM
Characteristics: 1 online resource (xiv, 367 pages) : illustrations

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